Below are frequently asked questions, if you have any additional questions about the signs or our services, feel free to contact with us.
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size, design complexity, materials used, and any additional features or customisation. We offer tailored solutions to meet the unique needs of each client, so it’s best to reach out to us with specific details about your signage requirements for an accurate quote.
Yes, we provide a 1 year warranty for our signs to ensure customer satisfaction and peace of mind. The specific warranty terms may vary depending on the type of sign and materials used. We take pride in the quality of our craftsmanship and the durability of our signage, and we stand behind our products. Please contact us for more detailed information about our warranty coverage.
We proudly serve a wide range of areas and locations. While our primary focus is within Europe, we are capable of handling projects across the earth. Our goal is to assist businesses and organisations in maximising their brand visibility and impact through our signage solutions, regardless of their location.
The timeframe for completing a sign project depends on various factors, including the size, complexity, and scope of the project. We work diligently to ensure efficient project management and timely delivery. Once we have a better understanding of your specific signage needs, we can provide you with a more accurate estimate of the production and installation timeline. Rest assured, we strive to deliver high-quality signs promptly, without compromising on craftsmanship or attention to detail.
Yes, we will take photos for the final signage and send to you for your confirmation.
And we will ship the final signage to you only after receiving your confirmation.
And we will ship the final signage to you only after receiving your confirmation.
This cannot be done by default, as this will affect our production plan.
In special cases, after you have paid the losses, we can produce according to the new plan.
In special cases, after you have paid the losses, we can produce according to the new plan.
After the 48-hours keep lighting test, most signage issue would be found so that we can fix them.
We are signage manufacturers in China, do not have any office out of China, so very sorry if the installation job is out of China we can’t finish it.
But we do have some business partner in USA, Canada, Australia and Europe, if you can’t find the installer, we will try to help you to find one.
But we do have some business partner in USA, Canada, Australia and Europe, if you can’t find the installer, we will try to help you to find one.
We will provide:
1:1 layout template;
wiring diagram;
installation notes.
1:1 layout template;
wiring diagram;
installation notes.
We will provide:
stud bolts & washers & nuts.
stud bolts & washers & nuts.
No, all of our products are custom made per order. We are pleased to offer virtually limitless sizes, letter styles, finishes and colors in our manufacturing process.
Please contact us and we will be happy to send a replacement.
Yes, we regularly ship signs to all parts of the world. We manufacture bespoke timber crates to keep your signs safe on their journey.
Three things are necessary for us to give you a quote:
1. Drawing or picture of your sign (ideally a vector drawing such as eps. cdr. dwg. etc).
2. The size of your sign.
3. The light effect (front lit, side lit, back lit or a combination of those?) Or you can choose the type from our catalog.
We will send you a quotation within 24 hours after having those information.
If you are unsure of your project specifications , get in touch with us and we will be happy to discuss the details with you!
1. Drawing or picture of your sign (ideally a vector drawing such as eps. cdr. dwg. etc).
2. The size of your sign.
3. The light effect (front lit, side lit, back lit or a combination of those?) Or you can choose the type from our catalog.
We will send you a quotation within 24 hours after having those information.
If you are unsure of your project specifications , get in touch with us and we will be happy to discuss the details with you!
Our signs products are waterproof and weatherproof.
If you are concerned about this, please let us know the climate characteristics of your area, such as strong sunlight or heavy rain, so that we can provide targeted protection measures.
If you are concerned about this, please let us know the climate characteristics of your area, such as strong sunlight or heavy rain, so that we can provide targeted protection measures.
Yes, you can use the custom font for your signage. Please send us the fonts file you need.
We prefer a vector format design file with all fonts and objects converted to “curves” or “paths”, if possible.
Other file formats such as .jpg or .png are bitmap, which could not give us enough detail to know the exact cost, only could be used to know the ballpark price.
Other file formats such as .jpg or .png are bitmap, which could not give us enough detail to know the exact cost, only could be used to know the ballpark price.
Yes, the photo helps us to know the surrounding and the building style better also helps us judge the best solutions for the installation.
Well, you always can find a supplier with lower price, but mostly when you pay cheap then you will get the cheap.
We are not the best choice if you only want to find a lower price, but we are the best signage supplier with good quality, good service with reasonable price.
Our signage products worth every penny you pay. You only can realize the difference when you the cheap and nasty signage products in your hand, sometimes even after a terrible experience, then it would be too late, you waste the money and time already.
However, we have built our reputation on quality and will keep it that way.
We are not the best choice if you only want to find a lower price, but we are the best signage supplier with good quality, good service with reasonable price.
Our signage products worth every penny you pay. You only can realize the difference when you the cheap and nasty signage products in your hand, sometimes even after a terrible experience, then it would be too late, you waste the money and time already.
However, we have built our reputation on quality and will keep it that way.
We are very proud to provide you with a timely and professional customize signs service.
Under normal circumstances you will receive our sales reply within one business day.
If it is a big signage case, such like have dozens of different signage item, it might need 2~3 business days or even longer, but we will try our best to give you the price soon.
Under normal circumstances you will receive our sales reply within one business day.
If it is a big signage case, such like have dozens of different signage item, it might need 2~3 business days or even longer, but we will try our best to give you the price soon.
Considering the fluctuation of exchange rate, raw material price and labor cost, our quotation is usually valid for 30 days.
Our payment term is:
T/T or Credit Card or PayPal or Western Union.
50% deposit before production, balance before shipment.
T/T or Credit Card or PayPal or Western Union.
50% deposit before production, balance before shipment.
Our signage products are all customized, we need to pay the cost for the raw material and labor cost.
Paying a deposit helps to ensure that both parties honour the agreement of the offer to purchase.
Paying a deposit helps to ensure that both parties honour the agreement of the offer to purchase.
We will show you the sample signage case image and a free sketch.
If you need 3D render images, you would be ask to pay for the design cost.
If you need 3D render images, you would be ask to pay for the design cost.
We use the DHL door to door delivery by default, also use the FedEx, UPS, and TNT etc.
Once your signage ships, we will send you the waybill number so that you can track the cargo.
Once your signage ships, we will send you the waybill number so that you can track the cargo.